Our Support-Service
A
Select a Support-Level from the list.
B Create a support request with detailed problem description and level of urgency.
C Depending on the choosen request of support and level of urgency, we'll contact you to below-mentioned conditions.
Our conditions
Prices for remote-maintenance
Remote-Maintenance:
After finishing the remote-maintenance-support you will get an itemized invoice (+ taxes), depending on the level of urgency we estimate:
a) Urgency-Level "High" ->Response time < 2 hours: per minute 2,50- €
b) Urgency-Level "Normal" ->Response time < 4 hours: per minute 1,50 €
incl. applicable fees (telephone, internet).
After finishing the remote-maintenance-support you will get an itemized invoice (+ taxes), depending on the level of urgency we estimate:
a) Urgency-Level "High" ->Response time < 2 hours: per minute 2,50- €
b) Urgency-Level "Normal" ->Response time < 4 hours: per minute 1,50 €
incl. applicable fees (telephone, internet).
Prices for on-site-service
On-Site-Service for private customers:
we estimate 37,50 € for each 1/2 hour (excl. taxes)
On-Site-Service for business customers:
we estimate 125,- € per hour (excl. taxes)
Driving charges:
we estimate 0,51 € per kilometer (excl. taxes)
we estimate 37,50 € for each 1/2 hour (excl. taxes)
On-Site-Service for business customers:
we estimate 125,- € per hour (excl. taxes)
Driving charges:
we estimate 0,51 € per kilometer (excl. taxes)
Send a request
In order to process your request, fill in the required fields, please.
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