Our Support-Service

A Select a Support-Level from the list.

B Create a support request with detailed problem description and level of urgency.

C Depending on the choosen request of support and level of urgency, we'll contact you to below-mentioned conditions.



Our conditions

Prices for remote-maintenance
After finishing the remote-maintenance-support you will get an itemized invoice (+ taxes), depending on the level of urgency we estimate:

a) Urgency-Level "High" ->Response time < 2 hours: per minute 2,50- €
b) Urgency-Level "Normal" ->Response time < 4 hours: per minute 1,50 €

incl. applicable fees (telephone, internet).
Prices for on-site-service
On-Site-Service for private customers:
we estimate 37,50 € for each 1/2 hour (excl. taxes)

On-Site-Service for business customers:
we estimate 125,- € per hour (excl. taxes)

Driving charges:
we estimate 0,51 € per kilometer (excl. taxes)
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